John · on holiday
He knows every system inside out.
Feet in the sand. Drink in hand. For once, he’s not thinking about work.
How do you connect your service desk and IT assets in one CMDB?
ITLedger connects your service desk, IT assets and knowledge in one platform. Bring spreadsheets and exports together in a CMDB and link incidents, changes and knowledge to assets. ITLedger costs EUR 69 per agent per month, excluding VAT, with a minimum of 3 agents and annual billing. Unlimited requesters at no extra cost. ITSM, CMDB/ITAM, knowledge base, automation, SLAs, GDPR features, API access, reporting and Richard are included. Start with a free two-week pilot, including an import of your own data; extension is possible by agreement.
01 / Sound familiar?
Every IT team
has a John.
Meanwhile · back at the office
One outage. A hundred questions.
Which server does this run on? Who do we call? John would know. But John’s on the beach.
If only they had ITLedger.
They’d have found the answer.
The application, the server it runs on and the people to call: recorded together, for the whole team to find. John can stay on the beach.
Here’s how ITLedger helps02 / What makes ITLedger different
Ready to use
A complete ITSM solution based on ITIL, with processes already set up, a built-in AI consultant and direct support from our team.
Ready out of the box
Start with an established setup for your daily IT operations. Easily enable or disable the capabilities your team needs.
A built-in consultant
Richard, our AI consultant, helps your team find information, understand relationships and work with ITLedger.
Our team gets you started
Work directly with the people behind ITLedger. We help with setup, existing data and the first steps in daily use.
No hidden costs
Clear agreements on software, onboarding and support. You know in advance what is included and what it costs.
Use what you need.
Up and running in weeks, not months.
Our team helps you make a running start, with a setup that fits your organisation.
03 / Go further with ITLedger
Build on the basics
with advanced features.
Support your service desk with AI, track risks and connect ITLedger to the systems you already use.
Richard AI Agent
An AI colleague for your service desk.
Richard helps users with questions and troubleshooting, guides ticket creation and supports your team with operations and configuration.
DocumentationSentinel
From signals to follow-up.
Watch certificates, licences and vulnerabilities. Configure checks and escalations to see which systems and services need attention.
DocumentationNIS2 reporting
Record incident details and prepare reports, including PDF export.
DocumentationMonitoring connections
Connect external monitoring signals to the relevant assets and checks in Sentinel.
DocumentationSingle sign-on
Let employees sign in through your organisation’s identity provider, with centrally managed access.
Documentation04 / Getting started
Explore independently.
Or start together.
Explore ITLedger yourself, start with your data or meet our team.
Free pilot with customer data import
Explore the product and import a controlled sample yourself.
Open an accountLicence & onboarding
Choose a licence when you are ready. We help you get started with the data you provide.
Getting startedBook an introduction
Meet our team, discuss your IT environment and explore how ITLedger can help.
Choose a timeExtra processing for very large or unstructured datasets is always discussed and priced upfront.
View software pricingFrequently asked questions
What is a CMDB and what does ITLedger add?
A configuration management database (CMDB) records IT assets, services and their relationships. ITLedger provides an existing model, guided onboarding from your records and links to incidents, changes and knowledge, so the CMDB is usable during daily service work.
Does ITLedger work for MSPs?
ITLedger supports service work with linked assets and customer context. Assess during the pilot whether the setup fits your MSP processes.
Does ITLedger support evidence for GDPR and NIS2?
ITLedger records assets, owners, processing registers and changes and has NIS2 reporting, so you can draw this evidence from current records. It does not replace legal review or certification.
Can you use any source we provide?
We can review spreadsheets, exports and documentation. Scope, sensitivity and supported destinations are agreed upfront.
Is every relationship created automatically?
No. Strong relationships with usable evidence can be imported. Doubtful cases stay visible for review.
Is ITLedger always better than Jira, TOPdesk or ServiceNow?
No. A broader platform can be a better fit when extensive customisation, a large ecosystem or an existing platform team matters more than a predefined model.
What does Richard add?
Richard helps with searching, summarising and explaining based on the records and permissions in ITLedger. He does not repair missing or unreliable source data.
What does ITLedger cost?
EUR 69 per agent per month, excluding VAT, with a minimum of 3 agents and annual billing. Requesters are included without limit.
What is in the free pilot?
Two weeks free with an import of your own data. Extension is possible by agreement. Richard stays free during the pilot; up to 3 operators, more only by agreement and with a good reason.
Guides and official sources
NIS2 reporting in ITLedgerNCSC: Cyberbeveiligingswet (NIS2, Dutch)European Commission: GDPR obligations for organisations
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