Product
Assets & CMDB
Know what you manage, who owns it, and where it belongs.
- Applications
- Servers & databases
- Hardware & software
- People & teams
- Contracts & licences
- Locations & documents
Relationships
See dependencies and ownership in the context of the work.
- Dependency maps
- Ownership
- Service context
- Relationship types
- Impact exploration
- Connected records
Service desk
Keep daily service work connected to the systems and people involved.
- Incidents & requests
- Changes & problems
- Approvals
- SLA policies
- Email intake
- Automation rules
Knowledge & self-service
Give colleagues a place to find answers, request services, and follow progress.
- Knowledge articles
- Service catalogue
- Requester portal
- Ticket updates
- Portal approvals
- Reusable answers
Sentinel
Bring findings from enrolled assets and active checks into one explainable attention queue.
- Certificate expiry
- Licence compliance
- Vulnerability signals
- External monitoring signals
- Source freshness
- Evidence & thresholds
Richard AI
Ask questions and prepare work using the records, knowledge, and permissions available to you.
- CMDB questions
- Record summaries
- Ticket assistance
- Knowledge-backed answers
- Drafting support
- Configuration guidance
Governance & evidence
Keep accountability and supporting evidence close to your operational records.
- Role-based access
- Audit history
- Evidence files
- Privacy context
- NIS2 configuration
- Policy management
Reporting & data
Turn existing data into a useful starting point, then keep track of what changes.
- Dashboards
- Operational reports
- Excel & CSV imports
- Import previews
- Reusable mappings
- Bulk updates