ITLedger CMDB & service desk
ITLedger connects IT asset management, CMDB records, service desk workflows and knowledge in one workspace. Explore ownership, dependencies, Richard AI assistance and the checks that help your team maintain its records.
Assets & CMDB
Know what you manage, who owns it, and where it belongs.
- Applications
- Servers & databases
- Hardware & software
- People & teams
- Contracts & licences
- Locations & documents
Relationships
See dependencies and ownership in the context of the work.
- Dependency maps
- Ownership
- Service context
- Relationship types
- Impact exploration
- Connected records
Service desk
Keep daily service work connected to the systems and people involved.
- Incidents & requests
- Changes & problems
- Approvals
- SLA policies
- Email intake
- Automation rules
Knowledge & self-service
Give colleagues a place to find answers, request services, and follow progress.
- Knowledge articles
- Service catalogue
- Requester portal
- Ticket updates
- Portal approvals
- Reusable answers
Sentinel
Bring findings from enrolled assets and active checks into one explainable attention queue.
- Certificate expiry
- Licence compliance
- Vulnerability signals
- External monitoring signals
- Source freshness
- Evidence & thresholds
Richard AI
Ask questions and prepare work using the records, knowledge, and permissions available to you.
- CMDB questions
- Record summaries
- Ticket assistance
- Knowledge-backed answers
- Drafting support
- Configuration guidance
Governance & evidence
Keep accountability and supporting evidence close to your operational records.
- Role-based access
- Audit history
- Evidence files
- Privacy context
- NIS2 configuration
- Policy management
Reporting & data
Turn existing data into a useful starting point, then keep track of what changes.
- Dashboards
- Operational reports
- Excel & CSV imports
- Import previews
- Reusable mappings
- Bulk updates
See it with your own questions.
Let us show you how the pieces work together. All features are included; availability depends on configuration and permissions.