ITLedger AI assistant & insights

Richard Gear

Meet Richard, your ITLedger assistant.

Richard is the digital avatar you talk to inside ITLedger. He helps colleagues find answers and get support, and helps IT teams work with their assets, tickets, and knowledge. You can ask in your own words and continue the conversation as you work.

• Troubleshooting and answers from your knowledge base
• Guided ticket creation, updates, and escalation
• CMDB searches, reports, and dependency questions
• Supported record changes and bulk updates
• Help finding gaps in your workspace configuration

What Richard can see and do follows your role. For supported changes, he can show the scope and ask for confirmation.

Sentinel

A watchful eye on your records.

Sentinel brings findings from the assets and checks you enable into one place. Set up policies for approaching renewals, missing information, stale records, or vulnerability exposure, with the evidence and affected record close at hand.

• Certificate and licence expiry checks
• Missing fields and stale source information
• Vulnerability and external monitoring signals
• Scheduled policies with staged escalation
• In-app notifications, email, and service requests

You choose the coverage, thresholds, and responses before activating a policy.

Vulnerability insights

Known weaknesses, linked to your assets.

ITLedger matches confirmed software mappings with known vulnerability information. This helps you see which assets may be affected and which findings deserve attention first.

• Known vulnerabilities and affected software versions
• Flags for vulnerabilities known to be exploited
• Ransomware-linked findings
• Severity and exploitation-likelihood signals
• Track findings through review and remediation

These checks identify known exposure in mapped software. They do not establish whether an attacker has entered your environment.

NIS2 reporting

Keep the reporting work together.

When an incident needs a closer look, the NIS2 tools help your team organise the reporting work alongside the incident. Organisation details, contacts, report information, and deadlines stay in view.

• Organisation profile and incident contacts
• Early-warning, incident, and final-report preparation
• Reporting deadlines and dashboard visibility
• PDF export using incident and organisation data

Your team reviews the reports and submits them to the relevant authority. The app supports that work; it does not submit reports automatically.