Goedkeuringsproces maken
Create an approval flow
Voor wie
Beheerders, medewerkers en IT-teams die ITLedger gebruiken voor dienstverlening, assets, compliance en rapportages.
Taken
Kies je taak. De volledige werkwijze, voorwaarden en aandachtspunten staan hieronder in het Engels.
Create an approval flow
Approval work is represented by approval tasks on the relevant ITSM record. Configure supported service-catalog approvals in the catalog authoring interface and review assigned approvals in the portal. The current Automation Center offers email, notifications and ITSM assignment; it does not expose the retired generic approval-flow wizard.
Who can do this: Tenant administrator
Before you start
- Use an account with access to the stated page and permission for the chosen action.
Safeguards
- Do not direct the user to a generic Create Approval Flow wizard in Automation Center.
- Composed workflow authoring does not prove executable publication; respect the current publisher’s readiness gate.
- Identify whether the approval belongs to a service-catalog request, an existing ticket, or a timesheet.
- Use the corresponding catalog, task or timesheet configuration surface.
- Review who can approve, the requested outcome, and the behavior on rejection.
- Verify the resulting approval task and its notification before relying on the process.
Expected outcome: The user has reviewed the result of create an approval flow in the application.
Aanbevolen werkwijze
- Maak eigenaarschap duidelijk.
- Gebruik statussen en prioriteiten consequent.
Gerelateerde handleidingen
Lees verder in Tickets en aanvragen
Dagelijkse support: tickets, e-mailbeoordeling, taken, uren en goedkeuringen.