Tickets en aanvragen
Activiteitenlog bekijken
View Activity Log
Review the chronological activity timeline on an incident, change, problem or service request, including status, assignment, tasks, comments, SLA events, attachments and approvals. Add comments through the record’s activity interface.
Voor wie
Beheerders, medewerkers en IT-teams die ITLedger gebruiken voor dienstverlening, assets, compliance en rapportages.
Taken
Kies je taak. De volledige werkwijze, voorwaarden en aandachtspunten staan hieronder in het Engels.
View Activity Log
Review the chronological activity timeline on an incident, change, problem or service request, including status, assignment, tasks, comments, SLA events, attachments and approvals. Add comments through the record’s activity interface.
Who can do this: Tenant administrator, Operator
Before you start
- Use an account with access to the stated page and permission for the chosen action.
Safeguards
- The default timeline filters minor event types for readability.
- Near-identical events may be combined in the display.
- Use Add Comment rather than trying to edit history.
- Task events appear automatically in the parent ticket’s history.
- Unavailable user or team names may be shown with another recorded identifier.
- Open the ITSM entity (incident, change, problem, or service request).
- Scroll to the Activity Timeline section in the entity detail view (shows the last 20 events).
- Click "View full history" to open the History tab with all events.
- Use the timeline to review status changes, assignments, comments, task events, and SLA events.
- To add a comment: click "Add Comment" at the top of the activity log, enter your note, and confirm.
- Comments appear immediately in the timeline with your name and timestamp.
Expected outcome: The user has reviewed the result of view activity log in the application.
Aanbevolen werkwijze
- Maak eigenaarschap duidelijk.
- Gebruik statussen en prioriteiten consequent.
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