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Revert entity to a previous state
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Beheerders, medewerkers en IT-teams die ITLedger gebruiken voor dienstverlening, assets, compliance en rapportages.
Taken
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Revert entity to a previous state
Every time an entity (asset, ticket, user profile, location, etc.) is updated or deleted, the platform automatically saves a snapshot of its previous state. An admin can browse these snapshots and revert the entity to any earlier version. This is the primary recovery mechanism when a field was accidentally overwritten, a record was incorrectly modified, or data quality issues are discovered after the fact. The revert is tracked in the entity history so there is always a complete audit trail of what changed and when.
Who can do this: Tenant administrator
Before you start
- Use an account with access to the stated page and permission for the chosen action.
Safeguards
- Reverting a record restores the field values from the selected snapshot but does not undo any downstream effects (e.g. notifications sent, tickets created).
- If a record has been hard-deleted, there is no snapshot to revert to. Snapshots only exist for records that were saved at least once.
- Reverting creates a new history entry — it does not erase the incorrect change from the audit trail.
- Open the entity record that needs to be reverted (asset, location, ticket, etc.).
- Go to the "History" tab on the entity detail page.
- Browse the timeline to find the snapshot that reflects the correct state.
- Click "Revert to this version" on the desired snapshot.
- Review the field values that will be restored.
- Confirm the revert.
- Verify the record now shows the correct data.
Expected outcome: The user has reviewed the result of revert entity to a previous state in the application.
Aanbevolen werkwijze
- Leg vast wie belangrijke instellingen beheert.
- Houd organisatie- en supportgegevens actueel.
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