Servicecatalogus gebruiken
Catalog browse in the application · Catalog submit in the application
Voor wie
Beheerders, medewerkers en IT-teams die ITLedger gebruiken voor dienstverlening, assets, compliance en rapportages.
Taken
Kies je taak. De volledige werkwijze, voorwaarden en aandachtspunten staan hieronder in het Engels.
Catalog browse in the application
Catalog browse in the application.
Who can do this: Requester, Reader, Operator, Tenant administrator
Before you start
- Use an account with access to the stated page and permission for the chosen action.
Safeguards
- The portal, ITSM, service requests and service catalog features must be enabled.
- Only active offerings visible to the current requester may be shown.
- Use the governed catalog submission flow; do not substitute an ordinary service request creation.
- Requesters cannot set approvers, privileged status, ownership or fulfillment settings.
- Approval-required items need a resolvable approval path before submission.
- Confirm the service catalog feature is enabled and the user is in the portal context.
- Search or browse the active offerings available to you, using their name, category and description.
- Open a matching item and read its questions and asset policy.
Expected outcome: The user has reviewed the result of catalog browse in the application in the application.
Catalog submit in the application
Submit a guided offering for yourself after reviewing its answers, main asset and approval expectation. A request receipt does not mean the requested service has been fulfilled.
Who can do this: Requester, Reader, Operator, Tenant administrator
Before you start
- Use an account with access to the stated page and permission for the chosen action.
Safeguards
- The portal, ITSM, service requests and service catalog features must be enabled.
- Only active offerings visible to the current requester may be shown.
- Use the governed catalog submission flow; do not substitute an ordinary service request creation.
- Requesters cannot set approvers, privileged status, ownership or fulfillment settings.
- Approval-required items need a resolvable approval path before submission.
- Confirm the service catalog feature is enabled and the user is in the portal context.
- Open the selected visible offering.
- Complete the required questions using their stated choices, length and numeric limits.
- Preview the summary and approval expectation when known.
- Use the portal submission form, including its main asset selection. Requests in this slice are for the submitting user.
- Report a request number only after a confirmed portal receipt. Approval-required requests create approval tasks.
- Direct the user to Portal → My Requests for tracking after submission.
Expected outcome: The user has reviewed the result of catalog submit in the application in the application.
Aanbevolen werkwijze
- Schrijf in begrijpelijke taal voor de doelgroep.
- Archiveer verouderde kennis.
Gerelateerde handleidingen
Lees verder in Zelfservice
Portaal, servicecatalogus, aanvragen, goedkeuringen en kennisbank.