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Fill general week time · Review week completeness

Choose the task you want to carry out. Each procedure includes its prerequisites, steps and safeguards.

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Fill general week time

Fill general week time.

Who can do this: Tenant administrator, Operator

Time Management must be enabled. Use the application’s time-entry or approval interface; Richard has no time-writing or timesheet-approval tool.

General time is for activities without a specific task and counts towards weekly totals.
Use Profile → Week Planner for your activity labels and schedule.
"Copy Previous Week" clones general_time_entries from the prior week into the current week. It does NOT copy task entries (those are specific to tickets). Descriptions are not copied — only labels and hours.
Use positive hours and review the date, activity, duration and any billable/customer details for each entry.
The running timer (with mandatory auto-stop cap) can be started from the inline add panel or Quick Entry dialog. It logs against a specific ITSM task, not a general entry.
Do not use general entries as a hiding place for ticket work. Ticket-related work should be connected to the task/ticket whenever a concrete work item exists.
Use the time-entry interface; Richard does not currently write time.

Navigate to My Workspace → My Time. The weekly view shows 7 day cards with your scheduled hours, logged task time, general entries, and gaps.
Click any day card to open the inline add panel below it.
For a general activity, select a label, enter the date and hours, and review the entry before saving.
To clone last week: click "Copy Previous Week" at the top of the weekly view. This copies all general entries from the prior week. Adjust hours or remove entries as needed.
To edit an existing entry: click the entry row in the entries list below the day grid. Inline edit appears with duration presets. Update or delete.
To configure your defaults: go to Profile → Week Planner tab. Set shift start/end times and hours per day. Drag activities from the sidebar onto the Outlook-style time grid to define your standard week template. Resize activities by dragging their bottom edge. All placements snap to 30-minute increments. Click any placed activity to add notes.
For time writing, review the dates, durations, activity labels and task references in the time-entry interface before saving.

Expected outcome: The user has reviewed the result of fill general week time in the application.

Review week completeness

Review week completeness.

Who can do this: Tenant administrator, Operator

Time Management must be enabled. Use the application’s time-entry or approval interface; Richard has no time-writing or timesheet-approval tool.

Review the daily schedule; defaults are eight hours on weekdays and weekends off.
The weekly view computes gaps as: scheduled_hours - (task_hours + general_hours). If the result is negative, that day is in overtime.
The stacked bar on each day card shows task hours (teal) and general hours (colored by label) as a proportion of scheduled hours.
Overtime (total > scheduled) is flagged in red on the day card and in the weekly total.
General and task time both count towards the week.
Fill gaps with actual recorded work, not invented activities. Review dates, hours, task references and any billable/customer details before submitting.

Navigate to My Workspace → My Time. The weekly view shows 7 day cards with your scheduled hours, logged task time, general entries, and gaps.
Review the weekly total bar — it shows task hours, general hours, and overtime. Ensure gaps are filled.
For time writing, review the dates, durations, activity labels and task references in the time-entry interface before saving.

Expected outcome: The user has reviewed the result of review week completeness in the application.

Dagelijkse support: tickets, e-mailbeoordeling, taken, uren en goedkeuringen.