Tickets en aanvragen

Tickets met assets en ander werk verbinden

Ticket asset links in the application · Ticket ticket links in the application

Choose the task you want to carry out. Each procedure includes its prerequisites, steps and safeguards.

Voor wie

Beheerders, medewerkers en IT-teams die ITLedger gebruiken voor dienstverlening, assets, compliance en rapportages.

Kies je taak. De volledige werkwijze, voorwaarden en aandachtspunten staan hieronder in het Engels.

Ticket asset links in the application

Ticket asset links in the application.

Who can do this: Tenant administrator, Operator

Use an account with access to the stated page and permission for the chosen action.

Ticket asset links are distinct from ordinary CMDB relationships.
Include related adds the first-degree neighbors of selected assets.
Unlinking removes the direct association while preserving history.
Transfer main-asset status to another eligible linked asset before unlinking the current main asset. Automatically included neighbors never become main.
Associated assets are read-only contextual results; only direct linked assets expose the unlink button.

Open the ITSM ticket modal.
To link assets, open the Assets action from the side navigation.
Choose an entity type from the taxonomy catalog.
Search and select one or more assets.
Optionally enable Include related for selected assets whose first-degree neighbors should be added as context.
Click Link Selected to create the ticket-to-asset links.
Open the Assets tab to review linked assets grouped by category and toggle Linked + Associated when useful.
Use the unlink button on a direct asset tile to remove a stale ticket-asset link.

Expected outcome: The user has reviewed the result of ticket asset links in the application in the application.

Ticket ticket links in the application

Ticket ticket links in the application.

Who can do this: Tenant administrator, Operator

Use an account with access to the stated page and permission for the chosen action.

The Related Tickets search does not auto-fetch on open; users must search after selecting filters.
By default, related-ticket search excludes closed records unless Include Closed is checked.
Review the selected existing tickets before linking; linking is distinct from creating a new ticket.

Open the ITSM ticket modal.
To link related tickets, open the Related tab and choose Add Related.
Search existing incidents, changes, or problems by type, number, description, date range, and Include Closed if needed.
Select matching tickets and click Link Selected.
Use Break Relation from the related-ticket table when a ticket relation is no longer valid.

Expected outcome: The user has reviewed the result of ticket ticket links in the application in the application.

Dagelijkse support: tickets, e-mailbeoordeling, taken, uren en goedkeuringen.