Tickets en aanvragen

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Inspect notification health · Configure ticket autoclose

Choose the task you want to carry out. Each procedure includes its prerequisites, steps and safeguards.

Voor wie

Beheerders, medewerkers en IT-teams die ITLedger gebruiken voor dienstverlening, assets, compliance en rapportages.

Kies je taak. De volledige werkwijze, voorwaarden en aandachtspunten staan hieronder in het Engels.

Inspect notification health

Inspect notification health.

Who can do this: Tenant administrator

Use an account with access to the stated page and permission for the chosen action.

The page polls health every 30 seconds, so transient errors may clear after the next refresh.

Open Configuration → System Health.
Review Notification System status, worker uptime, poll interval, cache counts, events processed, events errored, error rate, and average processing time.
If health cannot be loaded, report that the health check is unavailable and ask the service owner to check the notification service.

Expected outcome: The user has reviewed the result of inspect notification health in the application.

Configure ticket autoclose

Configure ticket autoclose.

Who can do this: Tenant administrator

Use an account with access to the stated page and permission for the chosen action.

ITSM configuration edit permission is required.
Working-day delays exclude weekends and holidays according to the business calendar configuration.
Disabling the master auto-close switch prevents incident and service request auto-close even if their individual toggles are enabled.

Open Configuration → System Health.
Review Auto-Close Configuration and decide whether resolved incidents or completed service requests should be closed automatically.
Set the working-day delay for incidents and service requests.
Save using an account with ITSM configuration edit permission.
Monitor error rate and auto-close behavior after enabling changes.

Expected outcome: The user has reviewed the result of configure ticket autoclose in the application.

Dagelijkse support: tickets, e-mailbeoordeling, taken, uren en goedkeuringen.