Question 1

What is ITLedger?

Accepted Answer

ITLedger is a CMDB and IT operations platform with a ready structure, optional onboarding, connected service work, Sentinel and Richard AI assistance.

Question 2

How does ITLedger onboarding work?

Accepted Answer

Customers send only the spreadsheets, exports or documentation they want loaded into ITLedger. We import that material, create relationships where the supplied information supports them, and let the customer review the result in the application.

Question 3

What does ITLedger Sentinel show?

Accepted Answer

Sentinel brings findings from deliberately enrolled assets and active checks into one explainable attention queue. It supports certificate expiry, licence compliance, vulnerability exposure, external monitoring signals, source freshness, and explicitly mapped custom checks. Severity, thresholds, evidence, and operational impact remain visible.

Question 4

Is onboarding credited when we subscribe?

Accepted Answer

Eligible paid onboarding can be credited against the first year of a qualifying annual subscription. Scope, eligibility, timing, and any non-creditable custom work are defined in the commercial proposal.

Question 5

Is ITLedger always better than broad CMDB platforms?

Accepted Answer

No. Broad platforms may be better for deep global workflow customisation and organisations with dedicated platform teams. ITLedger is strongest when a lean team wants a working model and migration outcome without designing a large platform programme.

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