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Review notifications · Configure notification preferences
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Review notifications
Review notifications.
Who can do this: Requester, Reader, Operator, Tenant administrator
Before you start
- Use an account with access to the stated page and permission for the chosen action.
Safeguards
- Notifications are a delivery and awareness layer; the source of truth remains the underlying ticket, task, approval, event, or automation record.
- Marking a notification as read or archived does not complete the underlying work item.
- Unread counters depend on the current user context and can differ between users in the same tenant.
- Open Portal → Notifications or the notification entry point in the app shell.
- Review unread notifications first to identify new approvals, ticket updates, assignment changes, or alerts.
- Open the related record when the notification references a ticket, task, approval, or operational item.
- Mark notifications as read after review.
- Use mark all read only after confirming there are no outstanding items hidden by the notification list.
- Archive notifications that are no longer useful for day-to-day work.
Expected outcome: The user has reviewed the result of review notifications in the application.
Configure notification preferences
Review the specific notification source and its available controls. Reading or archiving notifications does not configure future delivery.
Who can do this: Requester, Reader, Operator, Tenant administrator
Before you start
- Use an account with access to the stated page and permission for the chosen action.
- A general personal notification-preferences editor is not currently exposed.
Safeguards
- Notifications are a delivery and awareness layer; the source of truth remains the underlying ticket, task, approval, event, or automation record.
- Marking a notification as read or archived does not complete the underlying work item.
- Unread counters depend on the current user context and can differ between users in the same tenant.
- The current interface has no general personal notification-preferences editor. Do not invent a settings page or claim Richard changed notification preferences.
- Identify whether the unwanted notification comes from following a ticket or an organization automation.
- For ticket following, open the ticket and review Follow.
- For organization-generated notifications, an authorized administrator can review the relevant rule in Configuration → Automation Center.
Expected outcome: The user has reviewed the result of configure notification preferences in the application.
Aanbevolen werkwijze
- Begin bij de onderdelen die je team het meest gebruikt.
- Houd de eerste inrichting overzichtelijk.
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