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View my work · Review work sla risk

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Beheerders, medewerkers en IT-teams die ITLedger gebruiken voor dienstverlening, assets, compliance en rapportages.

Kies je taak. De volledige werkwijze, voorwaarden en aandachtspunten staan hieronder in het Engels.

View my work

View my work.

Who can do this: Tenant administrator, Operator

Use an account with access to the stated page and permission for the chosen action.

My Workspace is not the full ITSM administration console; it is a personalized operational queue.
Both assigned-team and assigned-user work may be included, depending on your filters.
SLA-risk and overdue indicators depend on due dates, SLA fields, and ticket/task status quality.
Some action item categories are generated heuristically, such as unassigned team tickets or resolved items that need follow-up.

Open My Workspace from the app navigation.
Review the top metrics for total assigned work, overdue work, due-today work, and SLA warnings.
Use filters to narrow by entity type, status, priority, owner, or queue focus.
Open a row to inspect the ticket, service request, change, problem, or task details.
Use action item categories to catch approvals, unassigned queue items, and records that need closure.

Expected outcome: The user has reviewed the result of view my work in the application.

Review work sla risk

Review due, overdue and SLA-risk indicators and inspect their underlying ticket or task. Indicators depend on recorded dates, status and scope.

Who can do this: Tenant administrator, Operator

Use an account with access to the stated page and permission for the chosen action.

My Workspace is not the full ITSM administration console; it is a personalized operational queue.
SLA-risk and overdue indicators depend on due dates, SLA fields, and ticket/task status quality.
Some action item categories are generated heuristically, such as unassigned team tickets or resolved items that need follow-up.

Open My Workspace from the app navigation.
Review the top metrics for total assigned work, overdue work, due-today work, and SLA warnings.
Use filters to narrow by entity type, status, priority, owner, or queue focus.
Open a row to inspect the ticket, service request, change, problem, or task details.
Prioritize overdue and SLA-risk items before routine assigned work.

Expected outcome: The user has reviewed the result of review work sla risk in the application.

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